A new partnership merges LivePerson’s enterprise conversation platform with Sycurio’s payment solutions, aiming to provide customers with both convenient and secure experiences.

Date – 07-Aug-2024

LivePerson, a leader in digital customer conversations, has partnered with Sycurio, a top provider of secure and seamless digital payment solutions for contact centers. This collaboration enables enterprises to offer smooth, secure payment options directly within the digital channels that their customers prefer.

As customers increasingly seek personalized, digital-first interactions through various platforms such as web and in-app messaging, SMS, WhatsApp, and Apple Messages for Business, LivePerson and Sycurio are joining forces to meet this growing demand. Their combined capabilities will allow businesses to deliver personalized, secure digital conversations across multiple channels, ensuring a high standard of payment security.

The integration of LivePerson’s Conversational Cloud platform with Sycurio.Digital is set to deliver numerous benefits for enterprises, including:

• Enhanced Compliance: By removing contact center and remote agents from the Payment Card Industry Data Security Standard (PCI DSS) scope, ensuring better adherence to regulations.
• Streamlined Payment Processing: Automatic validation of payment card data prior to transaction processing, reducing errors.
• Accurate Transaction Records: Up-to-date and precise records of customer payment transactions.
• Live Tracking: Real-time updates and monitoring of every stage in the transaction journey.
• Improved Security: Sensitive payment data and personal information (PII) are not stored or processed within the contact center environment.
• Cost and Time Efficiency: Reduced expenses and time investment required to maintain PCI DSS compliance.
• Enhanced Customer Experience: Increased customer satisfaction (CSAT), reduced average handle time (AHT), and quicker first-time resolution (FTTR).

Sycurio.Digital provides flexible and convenient digital payment links that enable organizations to process payments anywhere, enhancing checkout choices, payment experiences, and transaction success rates, ultimately boosting customer loyalty and business profitability.

“Our partnership with LivePerson aligns with our goal to offer innovative digital payment solutions that anticipate and address customer trends and preferences,” said Salimah Karimbhoy, Vice President of Partner Program and Ecosystems at Sycurio. “By meeting customers in their preferred digital channels and eliminating the need for channel switching, we enhance payment experiences and improve transaction success rates. With Sycurio.Digital, LivePerson’s enterprise customers can enjoy secure, seamless transactions that elevate payment experiences.”

LivePerson’s award-winning Conversational Cloud is trusted by leading global brands to engage millions of consumers. Customers of LivePerson have reported up to a 25% increase in customer satisfaction, a 50% reduction in agent attrition, and a 30% decrease in operating costs.

“Teaming up with Sycurio and leveraging the capabilities of Sycurio.Digital enables enterprises to facilitate secure, seamless payments across all channels through LivePerson’s Conversational Cloud,” said Dan Sincavage, Senior Vice President of Global Partnerships at LivePerson. “Our combined efforts aim to provide scalable, compliant conversational commerce and deliver measurable returns on investment through intelligent orchestration and automation.”