Jeri Larsen joins the LoanPro executive team as the Chief Customer Officer, bolstering its leadership.
Date – 20-Aug-2024
LoanPro, a cutting-edge API-first lending and credit platform, has announced the appointment of Jeri Larsen as its new Chief Customer Officer.
Jeri Larsen brings a wealth of experience in customer relationship management, sales, and consulting, with a notable history of success in the tech sector. Most recently, she served as Chief Operating Officer at YouScience. Before that, she was the Senior Vice President of Sales Operations and Development at MX, where she optimized sales processes and achieved the company’s highest employee Net Promoter Score (eNPS). Her return to the fintech industry as CCO will see her play a crucial role in guiding teams to deliver outstanding customer experiences and forge long-lasting relationships.
Over the past year, LoanPro has seen significant growth, driven by financial institutions seeking to modernize their infrastructure and the introduction of transaction-level credit within their platform. New major clients include SoFi, Mascoma Bank, Scratch Financial, OppFi, Borrowell, and others. To support this expansion, LoanPro has brought Jeri on board to ensure exceptional support and customer satisfaction.
Rhett Roberts, CEO of LoanPro, remarked, “Our dedication to delighting customers at every interaction is unwavering. This commitment extends from initial contact through to post-sales support. We’re thrilled to have someone of Jeri’s caliber joining us to help achieve this goal.”
Jeri Larsen added, “In any SaaS organization, having a strong product and revenue engine is crucial, but so is having dedicated advocates for the customers. LoanPro’s flexibility and adaptability allow us to meet our customers’ evolving needs. I’m eager to collaborate with the team to enhance our capabilities, champion our customers, and build meaningful, trusting relationships.”
