Avalara introduces generative chat to enhance support and improve product experiences for customers and partners.
Date – 01-Aug-2024
The new AI-powered assistant, ‘Avi,’ is now available in the Avalara Global Support Portal and the Avalara Portal product interface, streamlining the process for customers and partners to quickly find answers and resolve issues.
Avalara, Inc., a leader in tax compliance automation software, has announced the launch of Avi, its generative AI chatbot, now available in both the Avalara Global Support Portal and the Avalara Portal product interface. Avi is designed to provide conversational support, helping customers and partners quickly find answers and resolve issues more efficiently.
Trained on Avalara’s proprietary knowledge base and continuously learning, Avi offers rapid responses to product inquiries, troubleshooting guidance for common issues, and directions to additional resources when needed.
“Avalara has long utilized AI and automation internally to enhance our operations and product delivery,” said Jayme Fishman, Chief Strategy and Product Officer at Avalara. “We’re thrilled to extend the benefits of AI to our customers and partners, allowing them to resolve issues through self-service and seek human support for more complex situations.”
The introduction of Avi reflects Avalara’s commitment to leveraging AI to improve user experience, reduce errors, enhance compliance coverage, and streamline internal processes. More AI-driven solutions aimed at further enhancing the Avalara user experience will be introduced soon.
