FXBO Launches New Omnichannel Integration – Powered by Voiso
Date – 09-Aug-2024
FXBO is excited to introduce a powerful new Omnichannel feature now integrated with Voiso’s advanced platform. This innovative addition is set to transform broker-client interactions by enabling seamless communication across various digital channels.
“We’re excited to roll out this new Omnichannel feature, which significantly enhances our platform’s capabilities,” said Dmitriy Petrenko, CEO of FXBO. “This upgrade reflects our ongoing commitment to providing our customers with the most effective and user-friendly communication tools available, allowing them to effortlessly connect with their clients across multiple platforms. It’s a key step in our mission to continually innovate and elevate our service offerings to meet the dynamic needs of our users.”
Voiso’s Omnichannel solution consolidates communication across six major digital channels—WhatsApp, Telegram, Viber, Facebook Messenger, Instagram DM, and web chat—into a single, easy-to-use interface. This integration not only streamlines engagement but also enhances the overall user experience by making multi-platform communication more intuitive and efficient.
Instant Channel Switching: Agents can effortlessly toggle between different communication channels and chats within a single interface, enhancing productivity by up to 25%.
Chat Transfers: Agents have the ability to transfer conversations to other team members or queues, ensuring customer inquiries are resolved quickly and efficiently.
Rich Media Sharing: Send photos, videos, documents, and audio files to boost the clarity, engagement, and personalization of messages for customers worldwide.
Interaction History: Agents can access complete chat histories, even those initiated by other team members, enabling them to continue conversations smoothly and with full context.
Pre-approved Messaging: With WhatsApp Business’s strict policies against unsolicited messages, Voiso allows agents to use pre-approved templates, ensuring safe and reliable delivery while accelerating outreach efforts.
“We’re thrilled to collaborate with FXBO and integrate our Omnichannel capabilities into their sophisticated CRM platform,” said Martin Kalinov, CMO of Voiso. “Our solution is crafted to optimize communication efficiency and elevate customer satisfaction, perfectly complementing FXBO’s commitment to delivering exceptional service.”
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