“Creating Winning Customer Service in the Banking Industry”

Explore the successes and challenges financial institutions have found in solidifying their relationships with customers.

Banks and fintechs have a choice when looking to grow: Identify a new customer segment and expand services, or drill down and better serve the clients they have. Explore the successes and challenges financial institutions have found in solidifying their relationships with customers.

INCLUDED IN THIS TRENDLINE

• Ex-Bank of America lawyer builds female-focused investment app
• A year later: SVB’s impact on fintech
• How Golden 1 used AI to find ‘good risk’